Description
F.A.Q.s
Do I have to have an account to order?
Yes, you will be creating an account during the checkout process. You will be able to login to print your Gift Certificate at any time if you lose it or the email.
What if I do not know my Password?
You can reset your password at any time by clicking on the Forgot Password button or click on this link:
https://www.thevalleyorigianals.com/my-account/lost-password/
Do I have to use PayPal to order?
No, you do not have to use PayPal to order, there are options for you to pay with your regular Credit Card, please read each screen as you go through the checkout process and you will see your NON-PayPal option.
Will the Gift Certificate ‘say’ it was purchased for $35.00 or $17.50?
No, it will ONLY say the face value of the gift certificate, so for example, if you are giving as a gift, it will only show the FULL FACE VALUE of the Gift Certificate, either $50.00 or $25.00 depending on the offer.
What if I do not receive an email?
a. If you have not ordered with the Independents before, your emailed Gift Certificate MAY have gone to your JUNK/SPAM folder, please check your JUNK/SPAM folder for your emailed Gift Certificates
b. You can log in any time to review your Gift Certificate and Print. https://www.thevalleyorigianals.com/my-account/
c. If you still do not see your Gift Certificate, but you have your four-digit order number, please send or forward your Order Number and what you ordered, and what email address you would like to have your order resent to [email protected]
c. If you have received no order confirmation nor any email notification at all, please email [email protected] what you ordered, when and what email you would like your order to be sent to we will be happy to investigate.
