What if I do not receive my gift certicates?

How do I receive my Valley Original Gift Certificates?

The gift certificates are emailed to you within a few minutes after placing your order

They are emailed to the email address you entered for bill and shipping

You will receive a receipt and an order email, 2 separate emails

You will also receive an order confirmation, with a four digit order number, please hold onto this receipt

If you pay with PayPal, you will receive a receipt from PayPal, as well

What if I do not receive an email?

If you have not ordered with the Independents before, your emailed Gift Certificate MAY have gone to your JUNK/SPAM folder. Please check your JUNK/SPAM folder for your emailed Gift Certificates it has a PDF attachment

You can log in any time to review your Gift Certificate and Print. https://www.thevalleyoriginals.com/my-account/

If you still do not see your Gift Certificate, but you have your four-digit order number, please send or forward your Order Number to [email protected]

If you have not received an order confirmation or any email notification at all, please email: [email protected], let us know what email address was used during the ordering process and we will be happy to review

What if I do not know my password?

You can request a password reset here: https://www.thevalleyoriginals.com/my-account/lost-password/

How do I print my Valley Original Gift Certificates?

Open the attachment that you received, and use your regular printer options to print the gift certificate

The Gift Certificate will have a Valley Original Logo on it, as well as a KEYCODE Number

IF you are sending it as a gift, the email you entered as the SHIP/Recipient will have to print out the Gift Certificate from their email and their printer